Released on = January 13, 2006, 12:04 pm

Press Release Author = eGain Communications

Industry =

Press Release Summary = eGain continues momentum in BPO sector as global outsourcing
pioneer selects eGain's email management software to manage accounts payable
communications and processes for major clients

Press Release Body = MOUNTAIN VIEW, CALIF. (January 13, 2006) - eGain Communications
Corporation (OTC: EGAN.OB), provider of the industry's top-rated customer service
and contact center software for in-house or on-demand deployment, today
announced that Genpact, India's largest business process outsourcer (BPO), selected
eGain MailT, the industry's top-rated email management software**, to streamline
interactions and automate accounts payable processes at a US company.

Genpact, formerly known as GE Capital International Services, drives process
improvements to help global enterprises improve their revenue, margins, speed, and
customer relationships. A company majority owned by GE and private equity firms
General Atlantic and Oak Hill Capital Partners, Genpact has 19,000 highly skilled
associates across India, China, Hungary, Romania, the United States and Mexico. In
2005, the company was ranked the largest BPO in India in terms of revenue by
DataQuest magazine.

Genpact needed to help a leading US company improve its speed and efficiencies in
verifying invoices from suppliers with internal buyers, tracking status, obtaining
approvals, sending reminders, managing other tasks in the payment process as well as
overall service levels, and handling queries on specific invoices.

Genpact selected eGain due to its rich feature set, integration capabilities with
existing business systems, ease of tailoring the solution to its requirements
through simple configuration and eGain's ability to deliver rapid ROI. Of particular
interest were multi-tenancy which will enable Genpact to leverage its eGain
deployment across multiple clients, graphical workflow modeling capabilities,
out-of-the-box best-practice process flows, response segregation and tracking,
automated reminders, end-to-end case management and resolution, and robust SLA
management capabilities.

"Client satisfaction is of paramount importance in a service-oriented industry like
ours," said Sandeep Phanasgaonkar, Global CIO of Genpact. "With its rich
functionality and multi-tenancy, eGain's email management solution will enable us to
serve our world-class clients effectively and efficiently while curbing our cost of
ownership."

"eGain's email management solution adds business value beyond simply answering
emails," said Ashu Roy, CEO of eGain. "The solution is now used in innovative ways
to manage critical business processes in enterprises within and beyond the contact
center. We are pleased to welcome a BPO pioneer and leader like Genpact to our
strong outsourcer customer-base."

About eGain
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand deployment. Trusted by prominent enterprises and
growing mid-sized companies worldwide, eGain has been helping organizations achieve
and sustain customer service excellence for more than a decade. Twenty-four of the
fifty largest global companies rely on eGain to transform their traditional call
centers, help desks and Web customer service operations into multichannel customer
interaction hubs. These hubs enable dramatically improved customer experience,
unified multichannel customer service, end-to-end service process efficiencies, and
enhanced contact center performance.

eGain ServiceT 7, the company\'s software suite, includes integrated, best-in-class
applications for Web self-service, e-mail management, knowledge management, live Web
collaboration through chat and cobrowsing, automation of fax and paper-based service
interactions, case management and service fulfillment. These robust applications are
built on the eGain Service Management PlatformT (eGain SMPT), a scalable
next-generation framework that includes end-to-end service process management,
multichannel, multisite contact center management and certified out-of-the-box
integrations with leading call center, content and business systems.

eGain OnDemandT, the industry's first-ever on-demand eService software, is a proven,
robust and scalable solution that has been used by companies of all sizes to rapidly
build customer interaction hubs for over eight years.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves over 800 enterprise customers worldwide. To find out more about
eGain, visit www.eGain.com or call the company's offices: United States:
800-821-4358; UK/Europe: 1753-464646.

About Genpact
Genpact drives process improvements to help global enterprises improve their
revenue, margins, speed, and customer relationships. A company majority owned by GE
and private equity firms General Atlantic and Oak Hill Capital Partners, Genpact has
19,000 highly skilled associates specialized by industry (banking/finance,
insurance, manufacturing, transportation, automotive, and business services) and by
the impact areas they serve (finance & accounting, sales & marketing analytics,
customer service, financial services collections & operations, supply chain &
procurement services, aftermarket services, information technology services, and
enterprise application services & program management). With a direct sales network
spanning the world, Genpact has administrative offices in Luxembourg, New York City,
and Gurgaon, near Delhi, India, and has operations centres across India as well as
in China, Hungary, Romania, the United States and Mexico. For more info :
www.genpact.com

## eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the United
States and/or other countries. All other company names and products mentioned in
this release may be trademarks or registered trademarks of the respective companies.


## Cautionary Note Regarding Forward-looking Statements: All statements in this
release that involve eGain\'s plans, beliefs, projections, expectations, strategies
and intentions are forward-looking statements within the meaning of the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995. The words and
expressions \"look forward to,\" \"will,\" \"expect,\" \"plan,\" \"believe,\" \"seek,\" \"strive
for,\" \"anticipate,\" hope,\" \"estimate\" and similar expressions are intended to
identify the Company\'s forward-looking statements. These forward-looking statements,
which are based on information available to eGain at the time of this release, are
not guarantees of future results; rather, they are subject to risks and
uncertainties that may cause actual results to differ materially from those set
forth in this release. These risks include, but are not limited to, the challenging
economic environment; the uncertainty of demand for eGain products; the anticipated
customer benefits from eGain products; increased competition and technological
changes in the markets in which eGain competes; eGain\'s ability to manage its
expenditures; the performance of eGain\'s management in achieving strategic goals and
other risks detailed from time to time in the company\'s filings with the Securities
and Exchange Commission, including the company\'s annual report on Form 10-K filed on
September 28, 2005, and the company\'s quarterly reports on Form 10-Q as may be
amended and in effect from time to time. eGain assumes no obligation to update these
forward-looking statements.

* Source: 2005 Forrester Wave report on eservice and 2005 Patricia Seybold Group
bull's eye reports on cross-channel, cross-lifecycle customer service - overall
capabilities, knowledge management, architecture and analytics.
** Source: 2004 Forrester TechRankings on eService

eGain media contact
Karen Thrash
eGain Communications
Tel: 650 230 7528
Email: pr@egain.com

Web Site = http://www.egain.com

Contact Details = jabayan@egain.com
Ph:650-230-7532
Fax: 650-230-7600
345 E. Middlefield Road
Mountain View, CA 94043, USA